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Book an appointment

Welcome to the Bupa Medical Visa Services online booking system.

Here you can make a Visa Medical Assessment booking for yourself, your family members or on behalf of others.

To make a booking you will need a HAP ID, a valid passport (or a passport that has expired less than 2 years before the date of your appointment) and a valid credit, debit or prepaid card to make payment. If you cannot locate your HAP ID or do not have a valid passport, you will need to contact your migration agent (if applicable) or the Department of Home Affairs for further information.

Important: You will need to bring original identity documents at your health examination – more information is located at FAQS | Bupa Medical Visa Service | Bupa.

To contact The Department of Home Affairs, please see the contact information located on Contact us (homeaffairs.gov.au).

Fees for Australian visa medical exams are located on the Australian Immigration Health Examination Fees | Bupa Medical Visa Service | Bupa.

Please be familiar with our rescheduling/cancellation information before booking.

Important Customer Update

Our clinics are operating in line with relevant State/Territory Public Health Orders.

Please note that we are experiencing high demand for appointments currently, and that appointment availability may be impacted by health and safety measures that we have taken to protect you and our staff.

We will continue to update our Announcements page with the most up-to-date guidance regarding our clinics.

To ensure the safety of our team and customers, please DO NOT attend for your visa medical examination if you:

Have cold and flu symptoms including runny nose / blocked nose, coughing, sneezing, fever, sore throat or shortness of breath. We ask that you do not attend for a visa medical examination until you have sought appropriate medical care and your symptoms have fully resolved. If your symptoms relate to an ongoing chronic condition, please bring with you a letter from your GP explaining the condition.
Are required by your local health authority to stay home, self-isolate or quarantine.

If any of the above applies to you, please contact us to discuss your appointment options.

Our Greensborough clinic will be closing on the 30th of June 2022. Appointments continue to remain available at our other Melbourne clinics.

Update From Department Of Home Affairs (Home Affairs)

Home Affairs is aware of the limited availability in our centres and that appointments may exceed the time frame given in your Request for Health Examination letter.

Home Affairs will take the service disruptions into account when considering your visa application. You do not need to contact Bupa to seek an earlier appointment.

Customers may be given additional time to complete checks and provide the requested information. In line with the advice set out on the Department’s website, if you are unable to undergo the health examination within the requested timeframe in your Request for Health Examination letter, you should notify the Department by attaching details through your ImmiAccount.

For any questions regarding your visa application, please contact your visa processing officer. Please understand that the Home Affairs is aware of the current situation and if you have any concerns relating to your visa, you can call them directly on 131 881.

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