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Book an appointment

Welcome to the Bupa Medical Visa Services online booking system.

Here you can make a Visa Medical Assessment booking for yourself, your family members or on behalf of others.

To make a booking you will need a HAP ID, a valid passport (or a passport that has expired less than 2 years before the date of your appointment) and a valid credit, debit or prepaid card to make payment. If you cannot locate your HAP ID or do not have a valid passport, you will need to contact your migration agent (if applicable) or the Department of Home Affairs for further information.

Important: You will need to bring original identity documents at your health examination – more information is located at FAQS | Bupa Medical Visa Service | Bupa.

To contact The Department of Home Affairs, please see the contact information located on Contact us (homeaffairs.gov.au).

Fees for Australian visa medical exams are located on the Australian Immigration Health Examination Fees | Bupa Medical Visa Service | Bupa.

If you have an appointment that you are unable to attend, it is very important that you cancel or change your booking as soon as possible through our online booking system.

You can cancel or change your appointment by selecting Modify/Cancel Booking or by calling the Contact Centre on 1300 794 919. You will require the HAP ID you used to make the appointment to make changes to a booking.

Please be familiar with our rescheduling/cancellation information before booking.

Important message from Bupa Medical Visa Services

Please ensure you have a physical valid original passport or an original passport which has expired within two years of the health examination date (digital and printed copies are not accepted), or any other acceptable form of identity as per guidelines on the Department of Home Affairs’ website.

If you’re sick or unwell

Do not attend your appointment if you're feeling unwell or have cold and flu symptoms. If your symptoms are from an ongoing chronic condition, you'll need a letter from your GP or doctor. You can cancel and rebook your appointment when you have no more symptoms by calling us on 1300 794 919 8am - 6pm (AEST/ASDT) Monday to Friday.

Please ensure you have a physical valid original passport or an original passport which has expired within two years of the health examination date (digital and printed copies are not accepted) or any other acceptable form of identity as per guidelines on the Department of Home Affairs’ website.

Customers booking appointments from 1 July 2023 should note that prices may change and be applicable from this date.

Update from the Department of Home Affairs

From 1 July 2023, it is anticipated that all visa applicants aged 15 years or older and who need to complete an immigration medical examination will be required to complete a blood test to screen for chronic kidney disease. The blood test replaces a less accurate urine test. In rare and limit cases, applicants under the age of 15 years may also be required to complete a blood test, if clinically indicated. Please note that an additional cost will apply for the new test.

If you have any questions regarding the medical exams you need to complete, please see the Department of Home Affairs website or your visa processing area.

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