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Book an appointment

Welcome to the Bupa Medical Visa Services online booking system.

Here you can make a Visa Medical Assessment booking for yourself, your family members or on behalf of others.

To make a booking you will need a HAP ID, your passport and a valid credit card to make payment. If you cannot locate your HAPID, you will need to contact your migration agent or the Department of Home Affairs to obtain this.

To contact The Department of Home Affairs, please see the contact information located on Department of Home Affairs website.

Fees for Australian visa medical exams are located on the BMVS website.

Please be familiar with our rescheduling / cancellation policy before booking.

Important Customer Update

Our clinics are operating in line with relevant State/Territory Public Health Orders.

Please note that we are experiencing high demand for appointments currently, and that appointment availability may be impacted by health and safety measures that we have taken to protect you and our staff.

We will continue to update our Announcements page with the most up-to-date guidance regarding our clinics.

To ensure the safety of our team and customers, please DO NOT attend for your visa medical examination if you:

have symptoms of fever and/or respiratory infection (cough, difficult breathing). We ask that you do not attend for a visa medical examination until you have sought medical care, and your symptoms have fully resolved.
have recently been overseas. You must not attend for visa medical examination until at least 14 days after arriving in Australia.
have been in recent contact with a known case of COVID-19. You must not attend for visa medical examination until at least 14 days after last contact.

If any of the above applies to you, please contact us to discuss your appointment options.

Update From Department Of Home Affairs (Home Affairs)

Home Affairs is aware of the limited availability in our centres and that appointments may exceed the time frame given in your Request for Health Examination letter.

Home Affairs will take the service disruptions into account when considering your visa application. You do not need to contact Bupa to seek an earlier appointment.

Customers may be given additional time to complete checks and provide the requested information. In line with the advice set out on the Department’s website, if you are unable to undergo the health examination within the requested timeframe in your Request for Health Examination letter, you should notify the Department by attaching details through your ImmiAccount.

For any questions regarding your visa application, please contact your visa processing officer. Please understand that the Home Affairs is aware of the current situation and if you have any concerns relating to your visa, you can call them directly on 131 881.

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